Refund & Returns Policy
Effective Date: 01/01/2024
Welcome to WIIT, the premier e-learning platform in Bangladesh. Your satisfaction is our top priority, and we strive to provide a transparent and fair refund policy. This Refund Policy outlines the terms and conditions under which refunds are processed for our services.
1. Eligibility for Refunds
1.1 Courses and Subscription Services:
- Refund eligibility varies based on the specific course or subscription service. Please refer to the terms associated with the particular service for detailed refund information.
1.2 Cancellation within Trial Period:
- If applicable, users who cancel their subscription within the specified trial period may be eligible for a full refund.
1.3 Unsatisfactory Course Experience:
- Users dissatisfied with a course may request a refund within a specified timeframe, as outlined in the course details.
2. Refund Request Process
2.1 Contact Support:
- To request a refund, users must contact WIIT Support through the designated channels, providing details of the reason for the refund request.
2.2 Required Information:
- Users may be required to provide information such as their account details, transaction ID, and a detailed explanation of why a refund is being requested.
2.3 Verification:
- WIIT reserves the right to verify refund requests and may request additional information before processing a refund.
3. Refund Approval
3.1 Approval Criteria:
- Refunds are subject to approval based on the terms and conditions associated with the specific service. WIIT will assess each request on a case-by-case basis.
3.2 Refund Processing Time:
- Once approved, refunds will be processed within a reasonable timeframe. The exact processing time may vary based on the payment method used.
4. Non-Refundable Items
4.1 Certain Services:
- Some services, such as downloadable content or one-time purchase courses, may be explicitly marked as non-refundable.
4.2 Expired Refund Period:
- Refund requests submitted after the specified refund period has expired may not be eligible for approval.
5. Changes to Refund Policy
5.1 Policy Amendments:
- WIIT reserves the right to modify or update this Refund Policy. Any changes will be effective immediately upon posting. Users are encouraged to review this page periodically for updates.
6. Contact Information
If you have any questions or concerns regarding our Refund Policy, please contact us at [contact@wiit.com].
Thank you for choosing WIIT as your e-learning platform. We are committed to providing a seamless learning experience, and your satisfaction is important to us.